Last Updated: January 12, 2026

1. Introduction

Integrative Wellbeing Center ("we," "us," or "our") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, date of birth, contact information (email, phone, address), insurance information
  • Health Information: Medical history, mental health history, treatment records, therapy notes, assessments
  • Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
  • Website Information: IP address, browser type, pages visited, time spent on site (collected through cookies and analytics)

3. How We Use Your Information

We use your information to:

  • Provide therapy, counseling, and wellness services
  • Schedule and manage appointments
  • Process payments and insurance claims
  • Communicate with you about your treatment and our services
  • Maintain treatment records as required by law
  • Improve our services and website functionality
  • Comply with legal and regulatory requirements

4. Health Information Privacy (HIPAA)

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is maintained with strict confidentiality. We will not use or disclose your PHI except:

  • For treatment, payment, and healthcare operations
  • With your written authorization
  • As required by law (e.g., reporting abuse, court orders)
  • To prevent serious harm to yourself or others

You have the right to access, amend, and request restrictions on your health information. You may also request an accounting of disclosures.

5. Information Sharing and Disclosure

We do not sell your personal or health information. We may share information only in the following circumstances:

  • With Your Consent: When you provide written authorization
  • Service Providers: With trusted third parties who assist in operations (e.g., payment processors, scheduling systems) under strict confidentiality agreements
  • Legal Requirements: When required by law, court order, or regulatory authority
  • Safety: To prevent imminent harm to yourself or others
  • Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to clients)

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure storage of electronic records
  • Access controls and authentication
  • Regular security assessments
  • Staff training on privacy and security

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings. We may use:

  • Essential cookies (required for website functionality)
  • Analytics cookies (to understand website usage)
  • Marketing cookies (with your consent, if applicable)

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Calendly, PayPal). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Your Rights

You have the right to:

  • Access your personal and health information
  • Request corrections to inaccurate information
  • Request restrictions on how we use or disclose your information
  • Request confidential communications
  • Receive an accounting of disclosures
  • File a complaint if you believe your privacy rights have been violated

10. Children's Privacy

We provide services to minors with appropriate parental consent and involvement. We comply with all applicable laws regarding the privacy of minors' information.

11. Data Retention

We retain your health information as required by law (typically 7-10 years for adult records, longer for minors). After the retention period, records are securely destroyed.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

13. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.